Q. How much is shipping?
Local (Singapore) shipping : S$4
Orders with any doll(s): S$6
International shipping: S$14
Orders with 1-2 dolls S$24
Orders with 3-4 dolls S$36
All orders will be shipped out as registered articles. You will receive an email with your tracking number after your order has been deposited at the Singapore Post Office.
Q. Which currency are your prices in?
All prices listed are in Singapore Dollars (SGD).
Q. What is a preorder?
A preorder (PO) is an order placed before the pin has gone into production, so that I can gauge how many to produce. The benefit for buyers is that it guarantees you the best quality pins of the batch, often at a discounted price. I also create special preorder-only gifts occasionally.
I will close PO sales and start production after I receive enough preorders. In the event that I don't, I will contact affected buyers to refund their money.
Q. What is pin grading?
As each pin is made by hand, they may differ in terms of quality. I use the following grading system to ensure that the quality of the pins you receive meet expectations :)
A Grade
A Grade pins are of the highest quality, best of the batch! Minor flaws may include:
- Tiny air bubbles
- Slightly underfilled enamel
- Minor scuffs on the surface
B Grade
B Grade pins have minor flaws that can be seen under intense lighting. Flaws may include:
- Air bubbles in the enamel
- Underfilled or off-shade enamel
- Scuffs on the surface
- Imperfect metal plating
- Misapplied glitter or Misaligned screen printing
Seconds
Seconds have more obvious flaws. This is why they are priced the cheapest- yay discounts! Flaws may include:
- Missing or wrongly coloured enamel parts
- Deeper scratches
- Loose backing clutch(es)
Q: Can I cancel my order?
All orders are final. I do not accept cancellations or provide refunds after payment has been made.
Q. How do I contact you?
For customer requests (changing address, combining orders etc) or enquiries, please drop me an email at howpetalsfall.gmail.com
Otherwise, you can also DM me on Instagram @howpetalsfall or fill in a Contact form here! I'll be happy to help you :)